Our machines are extremely reliable - but we still provide a great package of support starting with a range of information, technical manuals and useful tips on this site that could answer your question without the need to contact us. If you require further help our “online” service will strive to sort out your issues or problems without a fuss. Please take a moment or two to clearly identify the issue of concern and if the opportunity exists to speak to one of your members who may have a little more or a lot more technical understanding, contact us, using the link below with a brief description of the problem, then email
Terry@playbridgedealer4.comOur machines are extremely reliable - but we still provide a great package of support starting with a range of information, technical manuals and useful tips on this site that could answer your question without the need to contact us. If you require further help our “online” service will strive to sort out your issues or problems without a fuss. Please take a moment or two to clearly identify the issue of concern and if the opportunity exists to speak to one of your members who may have a little more or a lot more technical understanding, contact us, using the link below with a brief description of the problem, then email
Terry@playbridgedealer4.comOur machines are extremely reliable - but we still provide a great package of support starting with a range of information, technical manuals and useful tips on this site that could answer your question without the need to contact us. If you require further help our “online” service will strive to sort out your issues or problems without a fuss. Please take a moment or two to clearly identify the issue of concern and if the opportunity exists to speak to one of your members who may have a little more or a lot more technical understanding, contact us, using the link below with a brief description of the problem, then email
Terry@playbridgedealer4.comOur warranty is both user friendly and simple to follow, with nothing hidden in the small print, in fact there isn’t any small print. Our promise is that if you look after the machine, keeping it clean and in tip top condition, as outlined in the Maintenance, Adjustment and Cleaning Manual we will undertake any necessary repairs, that result from malfunctions, which that may occur within 5 years if the machine, subject to the machine being serviced at the 50,000 deal point and subject to the items mention below under Exceptions.
The repairs will be undertaken on a “return to base” basis and within the shortest possible time scale. Should you have any problems, first contact terry@playbridgedealer4.com and we will try and solve your problem, without sending the machine for repair, however, if this is unavoidable, we will provide you with the necessary information to act quickly. We do recommend that you retain the box and packing material in which the machine was delivered for such occasions.
EXCLUSIONS
Again our exclusions are simple and straightforward, we exclude problems caused by the following, from our warranty cover:
1. Poor maintenance and cleaning
2. Incorrect insertion of power or USB leads
3. Accidental or malicious damage to any part of the machine
Our warranty is both user friendly and simple to follow, with nothing hidden in the small print, in fact there isn’t any small print. Our promise is that if you look after the machine, keeping it clean and in tip top condition, as outlined in the Maintenance, Adjustment and Cleaning Manual we will undertake any necessary repairs, that result from malfunctions, which that may occur within 5 years if the machine, subject to the machine being serviced at the 50,000 deal point and subject to the items mention below under Exceptions.
The repairs will be undertaken on a “return to base” basis and within the shortest possible time scale. Should you have any problems, first contact terry@playbridgedealer4.com and we will try and solve your problem, without sending the machine for repair, however, if this is unavoidable, we will provide you with the necessary information to act quickly. We do recommend that you retain the box and packing material in which the machine was delivered for such occasions.
EXCLUSIONS
Again our exclusions are simple and straightforward, we exclude problems caused by the following, from our warranty cover:
1. Poor maintenance and cleaning
2. Incorrect insertion of power or USB leads
3. Accidental or malicious damage to any part of the machine
We recommend that the machine be serviced at the 50,000 deal mark. The service includes dismantling the machine and replacing any worn parts, which as routine includes the rubber roller sleeves and internal springs/ gate mechanisms. We ask you to return all leads, 2 decks of your standard cards and 2 boards with the machine, allowing us to reset the machine to your standard settings. Services must be booked in advance with your nearest service centre, for details please contact -
We currently have Service Centres in the USA, Canada, Poland, China, England, Australia, the Netherlands and Belgium.
We recommend that the machine be serviced at the 50,000 deal mark. The service includes dismantling the machine and replacing any worn parts, which as routine includes the rubber roller sleeves and internal springs/ gate mechanisms. We ask you to return all leads, 2 decks of your standard cards and 2 boards with the machine, allowing us to reset the machine to your standard settings. Services must be booked in advance with your nearest service centre, for details please contact -
We currently have Service Centres in the USA, Canada, Poland, China, England, Australia, the Netherlands and Belgium.